Desktop Support Analyst

Position Summary:

The Desktop Support Analyst is responsible for delivering day-to-day hardware and application support for all end users in the organization. This individual will gain superior knowledge on the applications and services utilized by the business to provide in-depth support. The Desktop Support Analyst will create a positive customer service experience by building strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling support issues with an exceptionally professional attitude. Additionally, this individual provides crisis management for downed services and helps to resolve, manage, and escalate those downed services via other internal Technology Team members. The ideal candidate will have a general understanding of information systems with the ability to apply knowledge, as well as recognize, research, and resolve IT-related problems.

Essential Functions:

  • Analyze issues and formulas/execute solutions;
  • Troubleshoot and resolve system, application, and hardware issues;
  • Update the end-user and Technology team with status and resolution;
  • Work directly with end-users to solve problems;
  • Use internal/external information to research and resolve issues when needed;
  • Assist in performing routine system maintenance;
  • Install/configure desktop hardware and software;
  • Assist in documenting processes and systems;
  • Manage the tracking of assets;
  • Perform monthly system checklists;
  • Perform all other duties as assigned or required by managers, executives, etc.;
  • Available to assist after-hours on a limited basis.

Desired Qualifications and Skills:

  • Bachelors or Associate’s Degree from an accredited university, preferably in Computer Science, Information Systems or equivalent program preferred or equivalent IT experience;
  • Strong interpersonal skills with heavy focus on end-user relations;
  • Demonstrate sound written and oral communications skills;
  • Extreme attention to detail;
  • Exceptional time-management and organizational skill;
  • Document solutions, systems, and procedures;
  • Maintain composure in stressful situations with team-oriented attitude and a good sense of humor;
  • Works effectively as an individual and as part of a team;
  • Minimum 2 years’ IT experience required;
  • Experience working in a heterogeneous technical environment;
  • Knowledge of the financial industry a plus;
  • Knowlege of VBA a plus;

Location:

  • This position is based in our offices in Creve Coeur, Missouri.

Commitment to Diversity:

Kennedy Capital Management is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in our mission, vision and values statements. Our policies are intended to provide further guidance on creating a workplace that values each employee and supports the way we do business.

Equal Employment Opportunity:

Kennedy Capital Management offers equal employment and advancement opportunities for all qualified individuals without distinction or discrimination because of race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, pregnancy, marital or family status, protected veterans’ status, genetic information or other basis prohibited by law. This policy extends to all employees and applicants and in all aspects of the employment relationship.